To resolve the issue, please do the following: |
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Log on to the WFBS console. |
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Go to Security Settings > Group > Configure. |
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Check if you have the following programs and then exclude the specified folders, files, or extensions: |
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Outlook: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions: |
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.PST |
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Windows Update Store: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Windows\SoftwareDistribution\Datastore |
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Windows Software Update Services (WSUS) Server: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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<WSUS storage driver letter>:\MSSQL$WSUS |
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<WSUS storage driver letter>:\WSUS |
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<WSUS storage driver letter>:\WsusDatabase |
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DHCP Server (Windows Server Role): |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Windows\system32\dhcp |
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DNS Server (Windows Server Role): |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Windows\system32\dns |
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WINS Server (Windows Server Role): |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Windows\system32\wins |
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Print and Document Services (Windows Server Role): |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Windows\system32\Spool\ |
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Remote Storage Service |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\windows\system32\ntmsdata |
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POP3 Connector in Windows Small Business Server (SBS) 2003: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directory: |
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C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Failed Mail |
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C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Incoming mail |
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Internet Information Services (IIS) 6.0 or Web Server role on Windows Server 2003: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\inetpub\wwwroot |
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Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured. |
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C:\Windows\system32 \LogFiles |
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Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured. |
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C:\windows\IIS Temporary Compressed Files |
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Internet Information Services (IIS) 7.0 or Web Server role on Windows Server 2008: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\inetpub\wwwroot\ |
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Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured. |
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C:\inetpub\logs\ |
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Note: This may depend on your IIS configuration. You might need multiple folders when multiple websites are configured. |
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C:\inetpub\temp\IIS Temporary Compressed Files |
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Microsoft SQL Server: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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<SQL Server Installed folder>\*\OLAP\Data |
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<SQL Server Installed folder>\*\OLAP\Backup |
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<SQL Server Installed folder>\*\OLAP\Log |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions: |
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.MDF |
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.LDF |
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.NDF |
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.BAK |
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.TRN |
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Microsoft SQL Server Failover Cluster: |
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Note: The < cluster service account> is the account that the specific account is running for cluster service. |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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<Quorum driver letter>:\ |
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C:\windows\cluster |
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For Windows 2003 only: C:\Documents and Settings\<cluster service account>\Local Settings\Temp\ |
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For Windows 2008 only: C:\Users\<cluster service account>\AppData\Local\Temp |
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SharePoint Portal Server: |
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Note: The<SharePoint service account> is the account that the specific account is running for SharePoint services |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Program Files\SharePoint Portal Server |
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C:\Program Files\Common Files\Microsoft Shared\Web Storage System |
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C:\Program Files\Common Files\Microsoft Shared\Web Service Extensions |
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C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions |
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C:\Program Files\Microsoft Office Servers |
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C:\Windows\Temp\Frontpagetempdir |
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C:\Windows\Temp\WebTempDir |
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For Windows 2003 only: |
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C:\Documents and Settings\All Users\Application Data\Microsoft\SharePoint\Config |
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C:\Documents and Settings\<SharePoint service account>\Local Settings\Application Data |
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C:\Documents and Settings\<SharePoint service account>\Local Settings\Temp\ |
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C:\Documents and Settings\Default User\Local Settings\Temp |
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For Windows 2008 only: |
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C:\Users\<SharePoint service account>\Local |
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For Windows 2008 only: C:\Users\<SharePoint service account>\Local\Temp |
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For Windows 2008 only: C:\Users\Default\AppData\Local\Temp |
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For Windows 2008 only: C: \ProgramData\Microsoft\SharePoint\Config |
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For 32-bit platforms: |
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C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files |
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C:\Windows\system32\LogFiles |
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For 64-bit platforms: |
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C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files |
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C:\Windows\Syswow64\LogFiles |
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Internet Security and Acceleration Server (ISA) Server: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Program Files\Microsoft ISA Server\ISALogs |
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C:\Program Files\Microsoft SQL Server\MSSQL$MSFW\Data |
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Microsoft Operations Manager Server (MOM) 2005: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager |
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C:\Program Files\Microsoft Operations Manager 2005 |
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Hyper-V: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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C:\ProgramData\Microsoft\Windows\Hyper-V |
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C:\Users\Public\Documents\Hyper-V\Virtual Hard Disks |
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C:\ProgramData\ProgramData\Microsoft\Windows\Hyper-V\Snapshots |
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For Windows 2008 R2 only: C:\ClusterStorage |
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<Custom virtual machine configuration directories> |
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<Custom virtual hard disk drive directories> |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions: |
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.AVHD |
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.ISO |
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.VFD |
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.VHD |
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.VSV |
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.XML |
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VMWare products: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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<the folders that contain the virtual machines > |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions: |
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.VMDK |
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.VMEM |
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Citrix products: |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following directories: |
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The roaming profiles folder on the file server> |
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Go to Antivirus/Anti-spyware > Target > Do not scan files with the following extensions: |
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.LOG |
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.DAT |
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.TMP |
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.POL |
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.PF |
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To enhance the performance on Windows Vista/2008/7, you can go to the Preferences > Global Settings >Desktop/Server in the WFBS console and check the Exclude Shadow Copy sections option. |
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